So many changes but I remain optimistic and committed! - Avis employé Contracts Specialist Rithum

4,0
4 nov. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The people!it’s the reason so many others have stayed for so long. We were 2 companies that merged and the people with the longest tenure and knowledge really are the beating heartbeat of the company. They’re doing their best to maintain the culture whilst riding out the upheaval and changes over the last few years. There still remains a lot of optimism as we have an excellent product in a space we dominate. I’m lucky the managers and colleagues I’ve worked with really care about your wellbeing and know that this is the best way to get the most out of you!

Inconvénients

The changes in leadership and management which then incurs some inevitable changes in direction, process and adds to the anxiety with regards to stability. Channeladvisor maintained a pretty steady leadership for many years with very few departures in the grand scheme. There was always a clear direction with look after its people 1st at its core. The changes we’ve been through since the merger have been a mixed bag of some good, some questionable. I remain optimistic we can steady the ship and be a place people are keen to work at again.

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5,0
20 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

Inconvénients

Upward movement career-wise can be a challenge

3
1,0
26 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The company has talented employees and some strong legacy teams. There are opportunities to learn quickly, especially in ecommerce and retail media, and many coworkers are collaborative and supportive despite ongoing challenges.

Inconvénients

The culture has significantly declined under newer leadership. There is a growing disconnect between executive expectations and the realities of team workloads, resulting in burnout, high turnover, and low morale. Employees are often expected to absorb additional responsibilities without meaningful support, compensation adjustments, or clear direction.

5
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