RealSupport

2,0

16 janv. 2015

Recommande

Approbation du PDG

Perspective commerciale

Avantages

*They have a great training program. They really train new employees from the ground up. *They want people to be involved with what's going on and try new things. There's a lot of opportunity to learn the fundamentals of online marketing when you work here. *They truly do foster a "team" environment. They do lunches, parties, etc. so employees can get to know one another and feel comfortable working together.

Inconvénients

*During my time there, the CEO was rarely in the office. She seemed to leave a lot of work on the VP and didn't want to be involved in the day to day of the company. I don't have a problem if your company is in a place growth-wise for that, but quite frankly they aren't and if she wants the company to grow, she needs to be more involved. *Their policy regarding personal time and time off is appalling. Not only do you have to wait one whole year before getting 5 days of PTO (standard at most companies is 10 days to start), but any time you had a doctor's appointment or other appointment, they demanded to see a note, receipt, or proof that you were where you said you were. That was offensive and quite frankly made employees feel as though they were children in elementary school. They also demanded to know why you needed a personal day and what you were using it for, when the reality is those days were earned and it's not their business or concern when or why you take personal time. *They expect a lot of work and long hours for small pay. They'd put employees on a low salary with the expectation that they'd be working on weekends and far more than 40 hours a week. Responsibilities and pay were not commensurate, and it created a lot of dissatisfaction and low morale. *Turnover rate was incredibly high. They overturned staff at least 2-3 times in the three years I was there. Employees are constantly having to train new people just to have those people leave within 6 months. Company spends so much money on training new employees because they can't retain the ones they have. This also affects their business because their clients don't understand why their point of contact is consistently changing and their accounts are being botched because there are constantly new people coming in.

Réponse de RealSupport

11y

A few years back, when we were growing at a rapid pace, we were trying to transition from a tiny company to a small company. As with most small companies, benefits such as vacation is always a struggle. Yes, turnover was an issue and as a result, we completely restructured our internal organization. We're happy to report that in the past 15 months, no one has quit the company. I'm also happy to report that we have grown enough with the right staff so that we now offer our incoming new team members 10 days PTO days right from the start. We also still have reimbursed health benefits and IRA contribution/100% match.. In terms of doctors excuses for absences, years ago we did have issues with chronic absences / calling-in late and doctors appointments would always be the reason. We needed people to show up to work, and even when we let people work from home, it still became an issue. But again, through our restructuring of the company and implementing new tactics in how we hire people, our team is so wonderful, there has been no need for these checks and balances. Turnover / employee absence used to be our number one problem. Today, our employee retention is actually one of our strengths. One employee just had her family member send in a resume for a position we're trying to fill. We are happy that you thought our training was above par and that our company culture is great. As you can see, we're always trying to be better. Sometimes it takes awhile, but when we focus on improvement, we get there as a team. Thanks for your feedback, it helps us to understand where we can improve.

A Great Company for People Starting Out In Their Career - Avis employé Account Executive RealSupport

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