Avantages
The benefits for the company are really good and honestly, the job isn't too difficult. You answer phones in a call center environment and resolve the customer issues. You are also given a good deal of "gray area" to operate within, the policy being "make it right for the customer".
Inconvénients
They have this point system in which you can only get 10 points over the course of a year (a year being the date you earn a point), and if you get 10 points, it is an automatic termination. You earn points for having to call out of work, and you earn them 2 at a time. Basically, unless you use your benefits (PTO and Unpaid Time Off) you can only miss 5 days over a year, it doesn't matter the excuse or reason, they do not budge. They want bodies in a chair. They also have unrealistic productivity goals. As a customer service representative, you are required to meet a handling time of 220 seconds. In order to come close to this goal, you are given just under 4 minutes to resolve any and all issues a customer is calling about. If you do not meet this, it is grounds for automatic termination. Lastly, most customers are just downright rude. It is to be expected that you will deal with unhappy customers, but 4/5ths of the customers you will deal with expect you to hand them the world on a silver platter, and will not take no for answer. QVC entitles their customers and they act like spoiled brats most of the time.