Great Company, Rough Job - Avis employé Customer Service Representative (CSR) Progressive Insurance

4,0
11 juil. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The company is very supportive. They have good benefits, decent PTO, ERG's and the managers are very helpful.

Inconvénients

The calls can be nonstop and very difficult. Customers are upset over rates or that they cannot pay and you have to navigate difficult situations (ie death of named insured, inability to pay due to illness, rate increases when moving.) It can be very mentally draining. The PTO is used for both illness and vacation, so it can be used up rather quickly. Also use of PTO if you have power failure due to storms that aren't declared disasters. Can be hard if you are in a state/area with frequent storms.

Découvrez plus d’avis sur Progressive Insurance

5,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work life balance is decent

Inconvénients

Management can be overbearing with the micromanagement

5,0
9 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

One day a week in the office. No weekends. Work from home 4 days. New hires do have to be in office 2 days for first year then go to 1 day a week. Benefits are good. Everyone is awesome. Really only had one supervisor who was a little on the micro managing side but they were new to it. Other than that VP don down the line to adjuster are all super nice and approachable

Inconvénients

It’s a stress full job. I love it but it’s not for everyone. You have to be on your A game every day or you will get behind

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