Avantages
Coworkers are awesome. Free lunches and catered lunches. Decent pay. Gainshare bonus. Relaxed atmosphere. Large and growing company. Many promotional opportunities and hire from within, so can move up quickly.
Inconvénients
Processes and measures are too rigorous, and if you fall short, you are made to feel like less than a person. No matter how well you perform in other areas, how dedicated and loyal you are, there will always be something you do wrong. Too many claims, although they have hired many more reps which has really helped. However, many people leave quickly, so the turnover is high as they don't realize how difficult the job actually is. If you aren't organized...forget it, you won't last. Too few raises and reviews are too harsh. Each manager is so different, that you don't know what to expect. Change...many changes take place weekly, almost daily it seems. Those to whom you speak with on the phone. You have to take some serious abuse, yet continue to smile. Work/life balance is non -existent. If you have received too many new claims that day, forget about making it to your child's play, game, to have dinner with your family. And...you certainly don't want to get ill or have a disability, prepare to be put on an attendance write-up. The work never ends. The stress level is high. You end up working thru lunches often.