Customer service representative - Avis employé Senior Customer Service Representative Progressive Insurance

Progressive constantly wins the best place to work but it’s a lot of smoke and mirrors. They offer perks and do fun things to cover up the fact that Customer service representatives get treated poorly by the company and by customers. You are told it’s a customer service job, but you will be pressured constantly to upsell and suggest other products to “lock the customer in” to other policies so they don’t leave. Once the customer turns down your offer, they expect you to ask again. If you don’t have perfect metrics you usually get stuck with a weekend day or a crappy schedule. Every single minute you spend off of the phone is tracked. If you need a minute of relief off of the phone, you have to use your break time. I worked here a couple years and I could count on one hand the days where the calls were NOT back to back to back for 8 hours. If you have any type of anxiety do not take a job in this role. The metrics and constant calls/customers calling you every name in the book is not worth it. You won’t be able to move up out of this role and You can find something for the same pay and not be as stressed.