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      PSCU

      Désormais appelé Velera

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      Avis sur PSCU

      Great until it wasn’t - Avis employé Dispute Resolution Specialist PSCU

      2,0
      14 oct. 2024
      Dispute resolution specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great PTO benefits and healthcare benefits

      Inconvénients

      The retention rate for supervisors is high started out good. They got a whole new set of supervisors who don’t know what they’re doing and depending on who you ask between the supervisor shift leads to helpdesk you will get a different answer and you have to keep evidence of what you was told to do because if something happens like the customer complain or the bank complains because we told the customer the wrong thing ,you will get written up so you have to keep evidence of what you were told to do so you’re not the one that’s at fault

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      5,0
      3 nov. 2024
      Fraud specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Nice company to work for

      Inconvénients

      None so far that I saw

      4,0
      28 févr. 2024
      Training professional
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

      Inconvénients

      There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

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      Recherches associées: Offres d’emploi chez PSCU | Salaires chez PSCU | Avantages sociaux chez PSCU | Entretiens chez PSCU
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