Avantages
-Fully remote for certain positions
-Decent benefits package (Health/Dental/Vision/401k matching)
Inconvénients
-Limited career advancement unless local to home office (Maryland).
-Unspecified or outdated SOPs resulting in an unclear escalation path/wasted time trying to understand procedure.
-Unrealistic metrics, with management aiming for 90% utilization, which is well above industry standard.
-Lack of clarity on job duties across departments, resulting in confusion when escalation or client ticket transfers are attempted,
-Discussions with HR for a range of issues resulted in no noticeable actions taken, nor follow-up.
-Understaffing across departments with seemingly no plans to correct.
-Upper management will often contradict itself, sometimes in the same meeting, and will not further clarify if pressed.
-Pay does not match expectations, raises underwhelming.
-With the understaffing, training is chaotic at best for new hires, as shadowing current employees has historical been a large portion of onboarding.
-Advertises a culture of excellence but does not provide the resources to achieve this.