Draining - Avis employé Store Manager Officeworks

Poor leadership in head office, out of touch with the challenges in stores. Unrealistic expectations, all while “reducing costs” (cutting wages) Trying to overachieve without looking after team effectively. Everyday, without fail, something doesn’t work. Whether it’s an app, or a printer needed to do customer jobs, or the store network - something breaks daily. Have developed a new head office location, with all the bells and whistles that they love to brag about everything to the “wonderfull” carpet colour - while some stores have a single toilet unisex toilet, which is expected to be used by customers AND team. It’s insulting and unthoughtful. Most store visits from head office are typically not a lot more than a photo opportunity, general manager being the worst example. Typically KPIs rotate in a flavour of the month model. One giant intense focus for a period, then not heard about for months. Zero consistency. Spend millions obtaining a new business, which is failing, but push that back on team. (G2U)