Former Employees have a Dead Pool on this Company - Avis employé Director of Business Developer Netrix IT

We are extremely pleased to hear you were able to generate friendships and relationships with your coworkers and those have maintained to this day. Any unrealistic expectations or required deliverables/hours were never an intention or a belief that Netrix IT holds. We strive to maintain a healthy work life balance, but realize that during some of our past year, some of our staff had that balance tilt away from personal time, and we have since refocused ourselves to maintain that balance. Ownership has hired a management team to take on the day to day of the company, enabling the owners to pull out of the everyday operations so we can focus on the larger picture instead of getting caught up in everyone’s tasks. This has really been critical in giving our staff dedicated leaders and management to improve their day to day work life. We also have been putting a high priority on getting rid of any "Tribal Knowledge" to replace it with clear documentation and process so that at any point, anyone can find or access information required to accomplish their responsibilities. To address your High Level overview: 1. Projects don't get done: We have put in place a dedicated project manager whom has really driven our project process from prep to delivery to a new level and overhauled it completely. 2. Communication is poor: Communication is critical in any business and we have taken major steps to improve ours. The new Management Team is critical in that so all staff don't rely on one source of information and can always give and receive information quickly and easily. 3. Meetings last forever and never accomplish anything: Our meeting templates have been set up to have a sturdy agenda and follow the Traction L10 format. This has made our meetings less common, more informational, and they accomplish everything they set out to. 4. Decisions made one day will be changed the next day: Again, to the implementation of our management team, they regularly stop any changes to consider alternatives and what will work best for their staff and the company as a whole, but most importantly how it will affect our work for our clients. This has taken away any "ad-hoc" changes that were being made. 5. There is no training program to onboard employees: This is an area we acknowledge we struggle in. We are actively building documentation and learning resources to put staff through that will give them all the knowledge they need to get started, including timelines for when new staff will be at what stage of their introductory period. 6. The level of urgency they demand creates chaos: We had fires to put out. That much is true, and we were all in a rush to improve all facets of our business to make sure no more came up, and in doing so it generated more. This has leveled off completely and we are going to continuing to improve our process and maintain our excellent standard of service. 7. Publicly yelling at employees (and clients!) is the accepted norm: I would address this if I had more background information, unfortunately I don't have any knowledge of this happening, but yelling at anyone in a professional business is never an "accepted norm" and isn't tolerated on any level.