Great Team - Product and Partners need an OVERHAUL - Avis employé Onboarding Customer Success Manager NetDocuments

4,0
3 avr. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Company is great and has its faults. Feel like the CS team is the only one quickly 'leveling up' but it takes a while to get ducks in a row. My experience has been pretty good, with usual frustrations. But after years in the legal industry and few years with ND, the OCSM is by far the best team I have ever worked with hands down. We are always busy but we support each other and the systems in place are pretty great, need a few fixes.

Inconvénients

Executive leadership talks about making strong, well thought out decisions but maybe they're thinking a little too long. Feels like we are being talked at as I don't really feel a connection with them.

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Réponse de NetDocuments
1y
Thank you for your thoughtful feedback. We're glad to hear your experience has been positive overall and that you feel supported by your team—especially within the OCSM group. We appreciate your insights around executive communication, UX challenges, and the partner training model. These are important areas, and we’re actively exploring improvements to drive clarity, streamline processes, and better support our teams. And thank you for highlighting your manager’s contributions—recognition is well deserved, and we’ll be sure that’s acknowledged. We truly value your perspective and the passion you bring to the team.

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5,0
5 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Engineering leadership is top notch.

Inconvénients

Lack of communication in the product organization and dependencies on dev ops slows teams down.

5,0
8 déc. 2024
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

NetDocuments is truly an incredible place to work, especially for those who thrive in a fast-paced, high-performance environment. The company fosters a culture that rewards hard work and delivers on its promise of pay-for-performance — those who excel are rewarded handsomely for their efforts. One of the standout benefits is a unique offering through Forma, a flexible benefit that allows employees to personalize perks and reimbursements for wellness, learning, and lifestyle expenses, supporting their individual needs and interests. The healthcare package is another highlight, with reasonable premiums and a fantastic HSA match that makes managing healthcare expenses much more manageable. I only left because another opportunity found me, but I often wonder where my career could have gone had I stayed. NetDocuments is a place where career growth is within reach for those who are willing to put in the effort. Each position at the company has multiple levels with corresponding pay bands, providing clear opportunities for professional and financial growth, even for those who prefer not to transition into management roles which I always thought was pretty amazing. I’ve seen some reviews critique the HR team, but in my experience, that couldn't be further from the truth. The HR team is exceptional — some of the most genuine, warm, and employee-focused advocates I’ve ever worked with. They always go above and beyond to ensure the well-being and success of everyone at the company.

Inconvénients

The company could improve in celebrating wins. Everyone is so focused on keeping their eye on the goals that celebrations, while appreciated, are often short-lived. It’s worth noting that the pace and workload here might be a challenge for those coming from slower environments or smaller companies, but for anyone ready to step up and deliver, NetDocuments is second to none.

4
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Réponse de NetDocuments
1y
Thank you for your thoughtful and detailed feedback. We’re thrilled to hear that your time at NetDocuments was such a positive and rewarding experience. It’s great to know that our performance-driven culture, benefits, and career growth opportunities stood out to you. We take pride in fostering an environment where employees can thrive and be recognized for their contributions. We also appreciate your feedback on celebrating wins. While we always have our sights set on the next goal, we recognize the importance of taking time to acknowledge and appreciate successes along the way. That’s something we’ll continue to work on. We’re grateful for the time and effort you put into your role here, and we wish you all the best in your new opportunity. If your path ever leads back to NetDocuments, we’d love to have you again!
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