Soul sucking work - Avis employé Medical Customer Service Representative Moda Health

There is a steep learning curve, but once you know the material the job is not challenging and is actually extremely repetitive. They do not do background checks, several employees have criminal records. Some employees are very childish and take out their frustrations with rude callers by putting them on long holds/ time outs. Most reps get yearly raises of less than 2%. High turnover rates due to burnout. From time to time you will have to work mandatory overtime. No one truly prepares you for open enrollment. The healthy moda culture you may see from the outside is not felt on the inside. Coworkers can be toxic, especially if you are recognized for doing well.