Unstructured. - Avis employé Technical Support Analyst Micro Merchant Systems

First and foremost, we are quite disheartened to learn about the lost of your child. We as a company practice an open door policy to allow our employees to approach the management and/or their direct Supervisor/Managers with their concerns. This is a very common practice and especially as the Support Manager, this is echoed out to each and every Team Member. We had accommodated your situation to the best of our ability in addition to the one-to-one sessions. We encourage our staff to speak with us about their concerns and we work very aggressively to accommodate to everyone's schedule. Additionally, our industry of work is quite proprietary and we often emphasize that in our line of work, solutions will not be obtainable via Google. Hence, the 30 day training course accompanied by the extensive manuals tied in with the pod-teach sessions are tools we provide to prepare you for the Technical Support role. Self initiative combined with training will always be a key ingredient to become successful no matter which company you work with. Thank you again for your input and hope you do well in your new endeavors.