Avantages
Good benefits, insurance is decent (dental was only taken in a couple of locations as far out as Buffalo or Albany), parental leave is paid and pretty decent- probably one of the better coverages in the region. Very busy line of work, so if you like to keep busy on phones while processing claims, you'll do well.
Inconvénients
Working from home took out a lot of the "competitive" environment stuff they continuously promoted before the pandemic. Most people there were there for paychecks, not to be in competition over quotas. If quotas were met, the bar was raised, leaving many scrambling to maintain said quotas well into breaks or lunches (or both). Some toxicity among teams, poor management of situations such as gossip, and pay raise transparency. New hires were coming onboard making $3-5 more than employees that had been there for several years.