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      Lufthansa InTouch

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      Avis sur Lufthansa InTouch

      Admin, customer service - Avis employé Employé (anonyme) Lufthansa InTouch

      2,0
      17 mai 2017
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flight benefit. Nice colleagues. Gaining airline knowledge. Chance to work overseas if you are flexible. Depends on your department, they could give you flexible working hours.

      Inconvénients

      Their priority is about cost cutting and not customer service and efficiency. Wasting money on short sighted business plans. Top management is out of touch. Low wage considering the stress and responsibility. Not much career development.

      Découvrez plus d’avis sur Lufthansa InTouch

      1,0
      1 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Inconvénients

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good starting background point for an airline industry

      Inconvénients

      Low rate of retention for tenured employees

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      Recherches associées: Offres d’emploi chez Lufthansa InTouch | Salaires chez Lufthansa InTouch | Avantages sociaux chez Lufthansa InTouch | Entretiens chez Lufthansa InTouch
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