Booze and bad jobs - Avis employé Customer Service LoopNet

2,0
4 déc. 2014
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Happy hour all the time, free food, cool company outings

Inconvénients

Team dysfunction, poor management, crappy jobs, failing company.

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Réponse de LoopNet
11y
Thanks for the feedback, and I’m sorry to hear you didn’t enjoy your time working at LoopNet. Customer service takes a lot of patience, particularly when the client is in a high-pressure industry like commercial real estate. Management and team cohesion varies, and I don’t know your particular circumstance, but we are always looking to develop our employees more, and are now introducing frontline management training to increase the skills and effectiveness of our managers. But rest assured that LoopNet is a flourishing company. Since it was acquired by CoStar Group two years ago, LoopNet has had double-digit year-over-year increases in the average revenue per user for LoopNet premium membership. In the third quarter of this year, LoopNet reached its all-time high for unique monthly visitors. CoStar Group continues to set the industry standard for commercial real estate information services, and LoopNet’s contribution as a marketing tool for clients is a critical part of the company’s success, so to call it a failure would be inaccurate.

Découvrez plus d’avis sur LoopNet

5,0
10 mars 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Training, people, CEO energy and intelligence, salary, benefits, travel

Inconvénients

It is a growing division and feels like a start up company. With that are some learning curves and growing pains.

1,0
18 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Pay is good at the beginning

Inconvénients

The biggest challenge with the role is that it can feel closer to telemarketing than consultative sales. Much of the day is spent making repeated outbound calls to customers who often are not actively looking to purchase additional LoopNet services. The emphasis is heavily weighted toward activity metrics, and performance expectations can change even when revenue goals are being met. Marketing support is limited, requiring sales reps to create much of their own opportunities. Customer sentiment can also be challenging, as some clients become frustrated by frequent outreach from sales teams. The model relies heavily on persistence and volume rather than a relationship-driven sales process.

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