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KeyPoint Government Solutions

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BURNT OUTTTTTT - Avis employé Investigator KeyPoint Government Solutions

2,0
2 févr. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Didn't have to show up to an office every day and expenses were paid timely.

Inconvénients

An average work week consisted of working 60-70 + hours per week and only getting paid for 40hrs. This is the honest truth. Unrealistic metrics is what is making the job unbearable. The truth is there is absolutely no flexibility when it comes to having a work/life balance. A typical work day consist of starting your day off at about 9:00am and hitting the field to collect and gather source's and records in which can take up to 8hrs of your day in itself. Afterwards you return to your home office to transmit your work in a written report which can be about another four - five hours of work (on a good day). Then you have to brief new cases, make phone calls to set up meetings and handle numerous other administrative task. Before you know it you will see yourself starting off the day at around 9:00am and if you are lucky and done by 9:00pm that is equivalent to having a half day like when you were still in school. You are never going to escape the feeling of being BURNT OUTTTTT, OVER WORKED AND UNDERAPPRECIATED. The heart breaking thing is after so much of your time and dedication chances are you are still going to most likely be behind on your expected production level and then you have to answers a multitude of harassing emails informing you every given moment that you are behind XYZ amount of source units and that you will have to make this up on top of your already (unbearable) weekly work load. As for overtime this is a big NO because the way it is designed it not to benefit the Investigator in terms of allowing the Investigator more time to complete unrealistic given tasks with short deadlines. It is designed only to take on additional work or you will have your metrics suffer causing more stress just because you want to get paid for the work you perform. New hires beware!!!! This could be a good company to work for if it was not for the greed and unrealistic expectations. New hires before you know it you will be canceling your gym memberships because you simply will have no time for extra curricular activities and all you will ever do is think, talk, eat and sleep work. Just being HONEST.

Découvrez plus d’avis sur KeyPoint Government Solutions

5,0
14 févr. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexibility in cases and work hours.

Inconvénients

Unrealistic case reviewers and deadlines.

5,0
8 mai 2015
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Automated assignments are great. Dynamic, ever changing policies keep me mentally sharp and safe from hitting higher tax brackets. I can't say enough good things about KGS. They want me to succeed and constantly look out for me by heavily over assigning work forcing me to become a better investigator. Sure, I haven't been good enough yet to meet stats or bonus but they keep pushing me to succeed and I appreciate it. I know I'll get there one day. Some BIs get frustrated, but not me. The reviewers help me out by enforcing the daily shifting standards and I've made a game out of trying to get the same answer from different reviewers every week. It helps relieve stress. That's another reason I love KGS. Keeping up morale in unexpected ways! I also commend KGS for swimming against the tide and trying to make automated assignments work. Sure it's been tried everywhere else and it is failing just as badly here as in other companies but at least they're trying! I like that "SMART" sends me in all directions, wild distances, ignores case integrity and gives me transmissions due every day of the week. It keeps the job interesting. Sure it kills my stats and jeopardizes quality and integrity but big KUDOS to the company for trying. I hear investigators, field managers, workload managers and all the regional managers hate the program, so Way To Go, CEO for making this needed change happen. We were flailing around out here before with tightly zoned areas and balanced case loads. It is inspiring to us to see the CEO go against the wishes of 99% of the company and be willing to degrade efficiency in the field in order to force this needed change! The main reason I stay with KGS is because they make me feel so valued. I know the USIS people were brought in at higher salaries than those of us who've been loyal to the company for many years, but so what? With the stellar way the ran that company, who can blame KGS for wanting to hire them to run this one and paying them more than their KGS peers? It just makes sense. Those long time KGS employees who were passed over in favor of the new people should be thankful they're in such experienced and capable hands. You can already see the USIS's atmosphere of trust, integrity, loyalty, honesty and transparency flourishing now at KGS!

Inconvénients

I can't seem to get to 200% of my "minimum" case load. Not sure what I'm doing wrong. Many of my coworkers are well over 200% but I can't seem to get past 180% week over week. I've asked my FM for help but they insist I'm actually only assigned to 100%. It gets frustrating. I had 2 days last month with no transmissions due. I'd really prefer to have them due Every. Single. Day.

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