Avantages
I work from home 75% of the time. When weather conditions become bad, we're encouraged to work from home, even if scheduled to work from the center. If the call volume is low, we are offered VTO or Voluntary Time Off, which gives us time off without pay, but the hours we would have worked count toward FMLA. We can trade all or part of our schedules with other people and do not have to have supervisor permission. I fly standby for free on jetblue, my family flies free and I am given two roundtrip buddy passes 4 times a year for friends that allow them to fly anywhere jetBlue flies for under $50 each way. Plus we get standby on around 70 other airlines for as little as $35 each direction and 75% off 2nd day and overnight shipping at FedEx.
Inconvénients
There are very few paid holidays, only 3 a year, and because you are working from home, you do get paid less (less money going into gas or transit). Also, there can be spikes where more workers are needed and overtime is requested. This frequently occurrs on holidays since they are high transportation times. Airlines don't close on holidays so you do have to work them. We are open 24 hrs a day, 7 days a week.