IT Support… - Avis employé Tax Associate Intuit

2,0
19 févr. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible schedule, end of season bonus, fully remote, & internet reimbursement

Inconvénients

Tech issues daily, leads who aren’t well versed in subject matter and can’t assist, emphasis on survey scores daily, and angry customers. I felt as if I was bamboozled with the role and this feels more like an IT support role solving tech bugs more than it does a tax prep position.

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5,0
6 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great pay. Overtime, loyal team the supervisors are really concerned about you. They make sure you are trained and have help when taking calls.

Inconvénients

It’s seasonal and then it’s over.

3,0
13 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Inconvénients

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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