Love my job! - Avis employé Service Desk II Intratek

5,0
26 févr. 2021
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Contract has long length, and Flexible Schedule and Responsibilities

Inconvénients

Heavy workload and pace, crazy hours, No Knowledge Documents. Heavy phones.

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5,0
3 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I work across a range of tickets — troubleshooting, password resets, hardware issues, and client system setups — which keeps the day moving and builds practical skills fast. Certifications are supported and paid for which is a real career benefit. Good health benefits and the team covers each other when things get busy. Long-established company with real job stability.

Inconvénients

Ticket volume and workload can spike without much warning and it takes real adaptability to manage the pace.

2,0
30 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The only thing keeping this company afloat is the talent and effort of its employees, which is frustrating because that same workforce is being exploited and run into the ground.

Inconvénients

- Employees are constantly exhausted from overwhelming workloads that continue to increase without relief. - Management refuses to address the staffing shortage or provide any meaningful support. - Employees are left to absorb the pressure while leadership does nothing. - The refusal to hire additional staff has created an unsustainable and collapsing workload situation. - Pay has not increased despite the significant rise in responsibilities and demands.

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