They are always hiring Service Technicians - Avis employé Services Technician Insight

2,0
18 mai 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Cafeteria on site wasn't terrible, lunch places around there weren't bad. - Very difficult to get fired, short of actual incompetence - Vendor sponsored stuff was nice. - Paycheck always came on time.

Inconvénients

The pay was awful, making about 75 percent of industry standard for similar work, I had firends working in other NOCs making significantly more than me and my peers to start. Inflexible starting pay even to technicians that had certifications and significant experience (you made $15 an hour to start, and after 90 days you get a 10 percent bump). The job feels meaningless and doing a good job often went unnoticed. The description says "promotes from within"; though in a year I only saw one tech promoted to engineer, the rest were outside hires. Benefits package had one very high deductible health benefit. All the office rules were written for 9-5ers, with no thought considered for those that had non-traditional working schedules. NOC had a points based attendance system that was not enforced even on members of the same group (Service Desk/NOC). Very low pay led to very talented techs leaving for better positions, while Insight wouldn't even consider trying to match. It led to essentially a revolving door. Management was inconsistent, and often hadcrossed wires in communication. Managers from other groups were constantly in the NOC telling people what to do, even if it wasn't their responsibility.

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Réponse de Insight
9y
Your feedback is surprising since we don't hear this. We're sorry you ran into this and know this is not typical of Insight. If there is something we can do, please email us at glassdoorfeedback@insight.com.

Découvrez plus d’avis sur Insight

5,0
1 déc. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I can say that i really have a great manager. I'm on contract work, have been for 8 years. Our manager always lets us know how contracts are going. When the renewal talks are happening and when things get signed. You are kept in the loop. Its comforting and supportive. If a contract isn't renewed our manager is already on the hunt for a new opportunity for work. You feel the Heart and commitment to employees. Our work/life balance is great. Opportunities for training and skills are always available. The pay is good. Life is good.

Inconvénients

I think my only con would be better options for insurance, but overall compared to other friends, our insurance is decent.

2,0
23 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work life balance is okay. Hybrid schedule. Depending on your manager they can work with you. Some really great and caring people. Generous PTO.

Inconvénients

Pay is noncompetitive. The medical benefits are pretty bare minimum. Lastly, the company morale is in the tank overall. Missed several quarterly quotas, new CEO brought in to fix things. Nobody knows where anything is headed

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