RUN. Far and fast. - Avis employé Account Manager IXL Learning

Literally everything else. Where most companies, including IXL, used to have different levels of support for various sized accounts, Upper Management decided that it would be a good idea to reorg the entire department so that everyone got accounts of all sizes. Not only is this a backwards move from every other company in the world, but it was carried out with no training, structure, directions, or empathy and it was expected that everyone smile and go along with it. Morale is past rock-bottom at this point and people are beginning to leave for better positions. There are expectations that are not shared with the entire team but instead only to a few people that “play the game”. Upper Management is completely useless, knows nothing about our role or our day-to-day. It takes hours or even DAYS to get support when we ask for it. We are threatened to go into the office and our fob swipes have been pulled to see if and when we are swiping in even though Upper Management lives out of state and apparently doesn’t have the same expectations. Upper Management is a friend to your face and a bully behind your back, like we’re in high school. We all smell your insecurity and it’s bone-deep and rotten.