IQ: Culture and the WISE Treatment - Avis employé Customer Success IQ Total Source

5,0
28 mai 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

As an IQ employee who had his fair share of experience, here are my top 5 Pros: 1. The people in IQ are amazing to work with. Everyone is willing to help and guide one another. They are detail-oriented and always striving to be better. 2. We have fun huddles every week! 3. The clients we work with are 99.99% respectable. The remaining 1% is a rare bunch and we don't tolerate bad behavior. 4. We treat our customers with WISE in which we go beyond 100% when dealing with their challenges. I believe this is the one thing that separates IQ from a lot of businesses. 5. They respect work-life balance. We have book clubs, 1-on-1s with our team leads, and supportive people all around.

Inconvénients

So far, the only Con I could think of is there are some systems needing to be improved. Though, some of them cannot be changed and we'll need to adapt instead.

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5,0
8 mars 2021
Recommande
Approbation du PDG
Perspective commerciale

Avantages

This company has the best service in the industry, hands down! I love working with them!

Inconvénients

Only con is that more people don't know about them.

5,0
8 mars 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

They company has been in business for nearly 10 years. They seem to have had a lot of up's and down's and have learned a lot. The owners are very good guys that mean well running a very ethical business. They have made the Inc 5000 of fastest growing companies 5 years in a row and are planning on it again. They put a lot of effort into building a solid culture through their values and Wildly Insane Service Experience (WISE). It's neat and the customers seem to really enjoy working with the Customer Success Team.

Inconvénients

There are a lot of cons of any small business. 2016 was a rough year and the ownership made some very difficult decisions for the best of the organization. 2017 is a new year - we're excited about our new 15,000sf office in Houston, the awarding of a few key accounts and looking to bring new teammates on board. Overall, even through the tough times the leadership is straight forward and transparent. Pros outweigh the cons!

2
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