Avantages
Work from home position. They provide work computer equipment.
Inconvénients
Auto dialer with back to back calls from customers which gives you no time to prepare to speak to them. Micromanagement is severe. The metrics are extremely unreasonable. There are several leading indicators in the expectation is to meet each one at 95% or greater. We are dealing with elderly population and sometimes you can’t even get them to answer basic questions. The culture is a lie. They tell you that they trust your clinical judgment to understand what the patients needs are, but then force you to cut your calls and not follow up with members. Benefits are being cut for membersand a lot of authorizations for procedures are denied and you get to be the one that takes these complaints on a regular level . daily changes to workflow. Most things are that are out of the nurses control will still count against their metrics. They promised a bonus and of Medicare reimbursement changes. Most nurses that excel still didn’t get the bonus expected. Raises for myself were zero because of one or two metrics being at 80 to 90% range. Essentially telemarketing nursing job. Begging people to talk to you to take an assessment after a year many departments were let go with reduction in force. Other coworkers say that this reduction enforce happens almost yearly.