Avantages
I loved my team, my co-workers, and my job. Just did not agree with with some of the call metrics that we are expected to meet as i do not feel they are realistic for the calls we are taking
Inconvénients
Do not agree with there PIP .I believe it is a way to weed employees out and do not feel that the standards set are realistic for job duties. I do not feel that it was explained in training that technically after a three month period that was supposed to be a ramp up period...if any call metric in that ramp up period was not being met....would be used against you on that fourth month(the first month that you are not in RAMP up period. So if you were not meeting goal during the RAMP up for two months and then your first month out of RAMP up you dont make goal...your placed on a PIP ...for 6 months and any call metric not met during that 6 months ..whether it is the one you originally did not meet...or any other metric..you get fired! Then we are expected to make hold time and talk times that are not even realistic due to the calls that we deal with. Feel it is just a way for Humana to weed people out.