Very stressful department - Avis employé Grievance and Appeals Representative Humana

This department is full of chaos. They favor employees who look like them, hence all the African Americans on my team were fired. The metrics are not reasonable so its near impossible to meet metrics and if you miss a metric one time you are coached no warnings and most of the dept was on pips. The amount of work they require you to do is insane and they are very rude when deadlines are not met for email responses. The leaders are constantly giving coachings and pips but do not actually help. They will fudge your metrics and they are never accurate. Management has no idea how to run this dept effectively and never listen to their employees. Due to wfh mgmt constantly gives you excess work thinking you have the time when you are already overloaded with work/