Misleading practices to both employees and clients. - Avis employé Education Specialist HeyTutor

For starters, they misrepresented the position from day one. They claimed to be hiring for customer service representatives, and then spent every day I worked there reminding us that our job was not to provide service, it was to make sales and ensure a profit for the company. We were not merely encouraged but flat-out instructed to lie to prospective leads and clients, informing them that we were a "local business" in their hometowns instead of working out of a call center in Los Angeles. Although this practice has since changed, we were also at first told to always say we had in-person tutors available and could provide them no problem (after processing the hefty fee charged, of course), with no knowledge of the actual number of available tutors in a lead's area or if there were any at all. Communication and feedback from management was aggressive and created a culture of fear among employees. "Team meetings" were little more than rants from the CEO. This became even worse with COVID, when schedules were cut to part-time back to full-time back to part-time again with little warning. Layoffs abounded, and management's expectations for those who remained doubled while the actual workforce was more than halved. Concerns about the business's future were not taken seriously and blamed on a lack of "hustle" on employees' parts.