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      HTEC

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      Great place to start - Avis employé Helpdesk Support Analyst HTEC

      3,0
      1 mars 2024
      Helpdesk support analyst
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      People are good, need to put the work in to learn and grow.

      Inconvénients

      Fired all of the 1st lines, opened up a new office in the philipphines for 1st line checks. only 2ndlines and 3rd lines left at htec support helpdesk. was able to become 2ndline but left because of the workload becoming too much.

      Découvrez plus d’avis sur HTEC

      1,0
      28 mars 2018
      Software developer
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      The people are great! The people enable you to learn from them, even when the company doesn’t promote it as much. Although recently they have been pushing for more training which is good.

      Inconvénients

      - Wayne Manor - Pension - Sales driven, customer always comes first even in dire situations. As soon as the customer threatens to leave, the situation becomes a priority and the teams are expected to just deal with it. - unrealistic deadlines, deadlines proposed by the dev teams aren’t taken into consideration by upper management and they are then surprised when things go bad.

      15
      avatar
      Réponse de HTEC
      8y
      Thanks for your feedback. I really think that the management team are aware of the underlying issues and are focusing on them. Hopefully, you attended the quarterly briefing and saw the evidence of that. If not, the slides are on the intranet and any of the management team would be happy to talk you through them.
      4,0
      11 juin 2026
      Software engineer
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      flexible working hours, salary, team organization

      Inconvénients

      not that easy to enter but worth it

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