N/A - Avis employé Customer Service Specialist HCLTech

1,0
20 juil. 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There was nothing outstanding to report.

Inconvénients

You deal with an Indian company that has come to the UK to try and penetrate the market. The people you communicate with are based in India. Their command of the English language is such that there are constant communication difficulties with most PLUS a different culture and work mentality which are off-putting in an annoying sense. When you have an issue or question, you can only email some Indian manager with an unfamiliar name - a person you have never met in your life. In fact you deal with such people most of the time. And you do not get a response to your emails. A complicated web based system to enter your timesheet or any other necessities like holiday. Talking about holidays, you get only 20 days annual leave plus UK bank holidays. But you have to reserve five of these days for the Christmas shutdown. Luckily I was dealing directly with some UK managers with an Englsiih workplace mindset. But they promised me it was a permanent position. But after some weeks I was suddenly approached by other managers about some positions. I checked with my second reporting line manager (UK one) who said that my position had become redundant as they had to transfer the salary to someone else in a different client office. Suddenly my first line manager and colleagues stopped speaking to me!

Découvrez plus d’avis sur HCLTech

5,0
16 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Inconvénients

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3,0
6 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Autonomy, good leadership, support from the top.

Inconvénients

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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