Sink or swim - Avis employé Customer Service Representative HCLTech

1,0
16 nov. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The staff, both colleagues and ancillary are so friendly and helpful. Union available to join.

Inconvénients

The training is poor - more a demo and off you go. Unless you are computer savvy or have previous experience in a call centre then there is no point in applying - yes the training is that bad. Team leaders can be slow to assist, even though there is a limit to how long customers can be on hold. Getting paid correctly/on time can be an issue. Very high staff turnover.

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5,0
16 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Inconvénients

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3,0
6 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Autonomy, good leadership, support from the top.

Inconvénients

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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