Left because of management - Avis employé Senior Tax Analyst H&R Block

2,0
25 mai 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible work hours, but working 7 days a week It used to be a pro that we were more independent workers with regular clients, but it changed into every client is just a number and switched to another tax pro at will of the DGM's mood swings. "You are disposable" attitude Finally got new phones so we didn't have to listen to ring all the time If you like learning about taxes, the work is interesting

Inconvénients

Aggressive and threatening emails that put everyone in distress Negative leadership style Low starting pay When first hired there was no upfront assistance most of the time but that did improve Expected clients to only send docs through the Myblock app at one point, when a lot of the clients that came in barely knew how to use their phones. Have to sit through the ID.me stuff when people need IP pins and walk them through Focus on upselling instead of doing the taxes correctly. Too much workplace drama that didn't get handled correctly Retail tax office, I think the respect is lost in the format. People complaining to get discounts etc.

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Réponse de H&R Block
12mo
Thank you for taking the time to share your experience. We're glad to hear you found value in the flexibility and the engaging nature of the work. Your feedback regarding leadership, communication, and support is important, and we take these concerns seriously as we continue to evaluate how we can better support our teams and foster a respectful, productive work environment.

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5,0
28 mars 2026
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Avantages

Great coworkers and enjoy helping clients

Inconvénients

Long hours, especially at the end of tax season

3,0
23 juin 2026
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Avantages

Flexible availability. Path for promotion is obvious and quantified.

Inconvénients

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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