Bad organization and training - Avis employé Associate Team Leader H&R Block

2,0
13 janv. 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Provides insight on tax preparation, gives good benefits on filing taxes, gives out good rewards for performance.

Inconvénients

Usually seasonal but no seasonal pay, they prioritize client and tax pro retention but not manager or receptionist retention. Almost no hands-on Training and when they do, it’s from 6-10 in the evening. All training is through online links and videos, then you’re put into an office. There is no shadowing unless you cry for help. They expect all communication to be done through outlook or personal cell number, so employers will be contacting you outside of availability. Communication from prior tax professionals is not priority and there is little team work from prior tax pros, but the company just lets it happen. They refuse to pay seasonally. There is very little organization in getting a tax season started considering how large this company is.

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5,0
22 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great work during tax season

Inconvénients

Not available year round for most employees

3,0
23 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible availability. Path for promotion is obvious and quantified.

Inconvénients

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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