Do Not Work for This Company - Avis employé Customer Experience Advisor Firstsource Solutions

1,0
27 nov. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Great Team Leader - Great Team Mates

Inconvénients

- Unrealistic Targets - Dishonest and Low Pay (FirstSource receive £14/hour from Sky, we get £7.70 of that) - Disgusting Environment in Terms of Cleanliness (Hand Dryer took 6 weeks to fix and replace so people weren't washing their hands - Took me to a HR Meeting for 'Call Avoiding' (And refused me a Union Rep twice. They said they are an Indian Company so do not recognize Trade Unions) - 10 Hour Shifts (Leave the house at 7am, get home at 9pm)

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Réponse de Firstsource Solutions
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one but it is always good to read Pros, such as Great team leaders and team mates. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Last year we launched the mental health toolkit which enables our colleagues to have the support and guidance from managers in real time. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

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5,0
4 déc. 2025
Recommande
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Avantages

Great team support from everyone

Inconvénients

Not much pto and policy change

3,0
23 juin 2026
Recommande
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Avantages

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Inconvénients

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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