Avantages
This company is very ethical, transparent, and committed to client wellbeing. Most everyone is kind, welcoming, forgiving, and mature. They offer solid benefits and good schedule flexibility. You can really tweak your hours to suit your life/schedule.
Inconvénients
They won't train you adequately, and then they'll spend months getting on you for making mistakes on things you were NEVER trained on or even told in the first place. But since you're getting your case load so fast, you barely have time to stop and learn anyway. It's 100% learn as you go, in a bad way. And they NEVER acknowledge how problematic this approach is, they just say "we have to do it this way because we're so understaffed." It's extremely frustrating. I had no experience in this type of case management when I started and I got about 2 weeks of training (90% of which was self-led) before taking on my full caseload. My supervisors were already way to busy for me to escalate challenging or high stakes situations to them. Because I was so unsure of myself and had so little guidance, I immediately started feeling anxious, overwhelmed, and burnt out. When we became badly understaffed, we were given additional case loads temporarily, which I think really caused me to burn out the rest of the way. This job seriously almost broke me. I cry every day about client situations because I'm so ill-prepared yet have so much responsibility. It's gotten even worse now, with people brand new to this role getting less than a week of training before taking on a 10-25 person caseload. It feels unethical and unfair to both employees and clients. We are severely understaffed but it keeps getting worse because so little is done to retain staff. In all my time working here I can only think of one compliment/piece of praise I have received, the rest have been (albeit respectful) corrections or call outs. Supervisors only seem to have time to address their employees' mistakes. It's too bad because I think this could be a great place to work, things have just gone too far down hill and it feels like someone higher up is asleep at the wheel.