The training does not adequately prepare you to resolve real customer issues; it focuses more on following scripts than developing problem-solving skills.
Management is primarily concerned with speed and handling time rather than quality of service or actual customer outcomes.
The environment is heavily numbers-driven and not truly customer-oriented, which can make the work feel impersonal and rushed.
Outsourced so it explains.
Just not for me, I’d rather work for a client/ employer directly not through a dispatching agency.
