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      Drake Software

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      Avis sur Drake Software

      Not worth it - Avis employé Customer Service Representative Drake Software

      1,0
      30 janv. 2026
      Customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Remote. The company provided necessary equipment.

      Inconvénients

      Equipment did not work well. There appear to be no women in management. The biggest thing, and I cannot stress this enough, was the EXTREMELY poor communication. I actually dug around to make sure there wasn't some other application or Teams group I hadn't gotten access to for internal communications, because I felt so uninformed and unprepared for the position based on how little information was available. I understand that most companies' biggest issue is lack of communication, but these folks really seem to take pride in it.

      avatar
      Réponse de Drake Software
      4mo
      Thank you for sharing your experience. We value the opportunity to hear different perspectives.

      Découvrez plus d’avis sur Drake Software

      5,0
      29 sept. 2024
      Customer service representative (csr)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      You get to make your schedule based on your availability. The training is continuous and up-to-date. The supervisors were available to assist you with customer calls. You get full access to all software for training and learning.

      Inconvénients

      They monitor your time and are very strict with breaks and lunches. Be humble. Ask for help to answer a customer question. You are responsible for all follow up calls to customers. Customers follow up calls can only be made when authorized. You are responsible for keeping the call que flowing..

      4,0
      20 févr. 2026
      Customer service representative (csr) ii
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Rewarding to help clients succeed

      Inconvénients

      Micromanaging environment and little room for error

      avatar
      Réponse de Drake Software
      3mo
      Thank you for sharing your feedback. We’re glad to hear you find the work rewarding in helping clients succeed, and we appreciate you taking the time to share your perspective.
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