As I read through the 5 star reviews from engineering, I can't think of how DocuSign can seriously be a 5-star place from an engineering perspective. The tech stack is severely outdated and everything is monolithic. All the main services have different release cadences which makes it a nightmare to release new features and bug patches in a timely manner. There is also a very silly "change request" form and a "release form" that need to be filled out and ironically are done through the DocuSign product that gate the release process. I found this to be very ineffective, as these forms usually took a long time to be approved, and didn't stop the number of fires and rollbacks on a frequent basis. As another reviewer also has mentioned - DocuSign believes in reinventing the wheel when it comes to tooling. Everything from deployment tools, monitoring, test automation, feature flagging, and other infrastructure was done through poorly written home grown tools. It's a joke how any engineer can grow their technical skills here - personally speaking, I spent more time politicking in meetings than coding, which is why I regret having been at DocuSign for so long.
DocuSign engineering also has a culture of blame. Instead of solving problems together, people have this bunker mentality to blame other teams or individuals for fires rather than actually work together to prevent these things from happening. It goes to show how silly this place is. I recommend only coming here if you are looking for work life balance above everything else, if you want to do your engineering career a favor, look elsewhere.
