Beklagenswerte Zustände in den Customer Service Teams - Avis employé Customer Service Representative Danfoss

Great work-life balance. Great colleagues.

None I can think of

Relaxed environment. If you don't want to work, this is the company for you.

The most convoluted business structure I've ever experience. This company is divided into 3 major business units, which is then sub-divided into smaller units. I am a part of Danfoss Power Solutions - Fluid Conveyance. It seems that all of these different units operate in a complete silo. There is no overall, comprehensive global QMS or SAP training programs. They have no change management system; all of their documents for quality are in one location, regardless of the revision. No distinction between one business unit to the next. Documentation uses abundance of acronyms and vague language. A simple business process is not clearly defined nor is there official training. Finally, the specific plant I work at, has one of the worst quality cultures I have ever seen. The operators and operations management do whatever they want. Most of the operators don't even know what a SOP is, but management changes the SOP and expects operators to just magically know it. No training, no verification, no accountability. No division of responsibility. Quality is constantly put under the gun for things engineering should own. These people don't even know that you need to shut a tool down when it is malfunctioning.