Connection

1,0

28 mars 2018

Recommande

Approbation du PDG

Perspective commerciale

Avantages

The veteran employees are mostly stand-up people. They are a great source of encouragement and laughter in the face of the obstacles that senior management throws in everyone’s way. The first eighteen months of pay is just about guaranteed. You would have to work hard to get fired during this period. After that, no one - absolutely no one - is safe. There is no tenure.

Inconvénients

The company aims to grow, but has only two arrows in its quiver: hiring and firing. They will hire you with the irrational hope that you will succeed where hundreds before you have failed. At thirty-six years old, the company has thousands of ex-customers who know its weaknesses. These are the very “accounts” that will be assigned to you as a new-hire. Connection has reached the natural limit of its growth potential. Unless and until the board forces management to modernize its technology and simplify its internal processes, it will stagnate. Management must blame that stagnation on someone. That’s where you come in. Don’t be a scapegoat. If you do choose to accept an offer to work here as an account manager, you will receive a territory consisting of a half-dozen active accounts pried from the grasping fingers of a soon-to-be-less-successful senior sales person; and hundreds of weak prospects. These prospects may be alienated former customers, or angry buyers who are tired of cold calls, or out-of-business entities whose names were left in the database to pad your predecessor’s daily call volume. About phone calls: your productivity will be measured exclusively by the number and duration of your phone calls. These will be tracked and reported publicly - for all to see - hourly, daily, weekly, monthly, quarterly, and annually. This is thought to foster healthy competition. The true result of such monitoring is closer to despair.

Réponse de Connection

Thank you for taking time to provide feedback about your experience at Connection. As a National Solutions Provider, it is paramount that Connection continue to provide timely and relevant solutions to our customers and to afford our employees a robust work experience. Enhancements to create efficiencies in our internal processes and investment in our internal infrastructure have occurred and will continue to be employed. As an example, in addition to partnering with strategic resources to strengthen our data, our Master Data Management initiative harmonizes data across Connection databases and applications. This translates to better accessibility to data that account managers may access to enhance their conversations with their customers and prospects alike. Productivity data has its place in an organization. Metrics around phone productivity do exist. As an example, when call volume is traditionally high, it is responsible and realistic to have adequate staff to handle the influx of phone calls. Phone activity itself is not the sole indicator of performance. In addition to tangible metrics, there are unquantifiable attributes that contribute to one’s success in the account manager role: drive, confidence, communication and rapport building to name a few. While your neutral outlook is disappointing, we are pleased to hear you were surrounded by colleagues who inspired and provided encouragement. We wish you well in your future employment endeavors.

Dead-end. Do not enter. - Avis employé Account Manager Connection

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