Customer Care Representative - Avis employé Customer Care Representative Conduent

2,0
21 juil. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Working with the client customers is rewarding for both the customer and representative

Inconvénients

Management focus is on measuring call volume and surveys. Surveys is not a go representation of Customer satisfaction is not the focus of workforse management.

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5,0
11 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good managers, great, helpful coworkers, I made several good friends at the office.

Inconvénients

The contracts with their corporate customers inevitably end or are not renewed so there’s uncertainty if there will be another team to join.

1,0
22 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Inconvénients

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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