Great mission, enjoyable work, terrible treatment of employees. - Avis employé Employé (anonyme) CommunityHealth

While the way CommunityHealth treats its patients is excellent, they seem to not stick to their mission with treatment of employees. Employees are made to feel guilty and shamed for seeking change and improvement in their treatment. Upper management are unsupportive and disconnected from staff. Executive director is unapproachable intentionally and pretends that she is an open book and open to criticism. The only way to describe the assistant executive director is just a mean woman whom everyone fears and avoids. CommunityHealth uses a culture of fear to control and manipulate its employees. Even though everyone enjoys the actual work, the treatment of employees leads to burnout and extreme dissatisfaction with work life. Staff turnover in 2012 and 2013 was roughly 40%. Excluding upper management, almost no one is able to stay at CommunityHealth for more than 2 years. Upper management is unwilling to address this issue and refuses to take measures to fix this trend, which must lead to decreased productivity and much staff time being spent on re-hiring. Most people leave on very tense terms because of unhappiness, and upper management hides this from board members and donors. The salaries, especially for front desk staff, are appallingly low, even for non-profits. Since salaries and wages are low one would expect excellent benefits. This is not how CommunityHealth operates. With the low wages, insurance and benefits are terrible. Even with a staff of 95% women, there is absolutely no maternity leave, and women are forced to pay for 100% of their insurance to keep it if they choose to take unpaid leave. There is also no guarantee of a job when someone decides to return to work. Much more could be said here. It is very sad that a place that does such wonderful work treats its employees so poorly. Its mission is wonderful, but seems to apply only to patients and not to employees. Due to the vulnerability of staff with poor salaries and benefits, and no access to maternity leave, many staff would be in the same position as our patients.