Avantages
I've read through the other reviews and feel like management has done a much better job of listening to us and the people that have left the company. We receive pay increases every six months which is pretty much unheard of, they changed the manager team so the TLs now are all approachable and there's no one that makes you feel uncomfortable or like you're not part of her clique, they added a coach which was a GC so we know her and it's nice that she has done this job and gets it. I feel like there have been little things that are nice too like adding a team to take the calls that aren't clinical, giving us two computer monitors, I have always loved the location, bagels and snacks. I also get good feedback from my TL and she helps me grow and feel like what I do matters. I've been on the TV for client kudos and it felt nice to be appreciated. HR does lunches and offers game tickets- GO HAWKS! My colleagues are pretty great too.
Inconvénients
Our benefits are not very good. Low sick and vacation time and I have definitely come to work sick to avoid getting in trouble for be absent too much. Which doesn't make sense for a health and wellness company and the work we do. This job is stressful, fast-paced and is a call center. So it's easier to feel burn out but doesn't seem to be recognized much. There's also a disconnect between the upper management and my department and it's obvious when a new process is rolled out no one communicated what it would look like well and we all have to try and guess or wait for the higher ups to clarify their decision.