Avantages
Remote work Decent schedule if you can get the 9:30-5:30; mind you, some departments you also take calls for close by 4:30pm so if you have a later schedule, you can't transfer but have to complete intake for those and schedule an appointment, like the legal dept of circa 3 people of which only 1 takes appointments.
Inconvénients
Back to back calls; Too many roles all combined into one position so, apart from providing immediate crisis counseling and safety planning (this job requiring an MA in counseling at minimum), you are also an intake for several other departments that don't have their own intake lines, between your regular more customer service calls matching people with available in-network therapists in their area or correcting prior matches; corporate representative callers require a completely different service that you also are the intake line for, somehow. No LPC-A supervision provided and you're unlikely to be able to use this job to gather licensure hours as it's so all over the place in terms of the roles you serve. You're not a therapist or a devoted crisis line but you're also not a straight forward customer service rep, so you kind of get the worst of both worlds