Avantages
It's a paycheck. That's a pro.
Inconvénients
First off, this company is no longer CoSentry. They sold out to a larger company called TierPoint in January, and the merger was completed in March. No word of warning, no rumors, just an overly excited executive announcement email at about 10am, that we employees later found out came after TierPoint announced it on their website and Twitter account.
Second, the training at CoSentry/TP sucks. The trainer at this company is a joke who has never taken a call and reads everything straight from the documentation. You learn more on your own and from your coworkers than from him. Everyone refers to training as nap time or extended break time, because he's useless. It's pretty bad when the new employees spend two weeks in training and come out knowing nothing more than how to log into their email, if that.
Lastly, management is a joke, what there is of one. They can barely stand each other, the power plays are like a kindergarten stand-off, and the employees pay the price. One manager tells you to do one thing, the other tells you to do another, and wither way you go, you're wrong. Get everything in an email, because more than likely, someone will 'forget' and you'll get written up.