Troubling Lack of Leadership / Focus - Avis employé Director Checkpoint Systems

Positions are routinely merged, and budgets cut too deep, leaving departments without the resources required to service our customers. Decisions regarding field support, ERP systems, training, and customer service are seemingly made in a vacuum by myopic and arrogant senior management. Significant losses of both customers and employees have been the result. The focus on printing and RFID has been a major distraction to the core business - and the lack of reinvestment in those core areas has caused us to fall behind.