Good company growth, toxic culture - Avis employé Employé (anonyme) Checkout.com

Thank you for sharing your candid feedback. While we’re glad to hear that you value our product, growth potential, and the training and workplace environment, we’re deeply concerned to learn about your experience with our culture. Your comments regarding ethics, transparency, and diversity are important, and we want to assure you that these areas are core to our values. We recognise that building an inclusive and transparent culture is an ongoing journey. To that end, we’ve taken concrete steps to promote openness and integrity across the company. Our operating principles, such as "We Build Trust," emphasise transparency in decision-making and accountability at all levels. We work hard to foster open communication through regular All Hands meetings, leadership updates, and clear, accessible information channels to ensure that everyone feels informed and included. Regarding diversity, we acknowledge that continuous improvement is essential. Our commitment goes beyond a claim, we are actively working to improve representation and inclusivity through initiatives like Employee Resource Groups (ERGs), where colleagues from different backgrounds can connect and shape inclusive practices. We also prioritise internal mobility, ensuring opportunities for career development and promotion from within. We hear your concerns about individualism and stress, and we understand the challenges that come with a hyper growth environment. Our principle of "We Succeed Together" drives us to cultivate collaboration, not individualism. We are actively investing in wellbeing programmes that offer mental health support, as well as learning and development opportunities, and initiatives to encourage cross-team cooperation, all aimed at reducing silos and fostering a more supportive environment. Thank you again for taking the time to provide your feedback. Your insights are invaluable as we work to ensure that the culture at Checkout.com aligns with our values, and we remain committed to enhancing the experience for all our colleagues.