Started out great, but..... - Avis employé Employé (anonyme) ChartHop

1,0
16 oct. 2022
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Pay is at the middle/top end of the market, flex Fridays, nice people.

Inconvénients

Don't believe the high rating, leaving a good review is part of new customer onboarding at ChartHop. Engineers leaving in droves have made this product incredibly buggy. Sales has been tasked with absolutely insane numbers to hit for such a young company, many from that department are gone because of that, and management points their finger instead of looking at their planning. Support is swamped because of the increased bugginess in the product, and customer success has to keep customers from churning off of a nice to have product that is full of glitches, which they are doing unsuccessfully. Instead of hiring people to increase the products usefulness, they hired more salespeople. Stay away.

avatar
Réponse de ChartHop
3y
Thank you for your feedback. We're sorry to hear about your experience as a former ChartHopper. As a growing startup, our product is always evolving. While we regularly receive high scores from our employees, we take feedback very seriously and are constantly looking for ways to improve. We are committed to transparency, which is why we share company KPIs and metrics during our weekly All-Hands in an effort to rally everyone around our shared goals and areas of improvement. We regularly reconsider our goals and planning and are always identifying new ways to become more product and people first.

Découvrez plus d’avis sur ChartHop

5,0
7 janv. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Product is wildly impressive and everyone at charthop has been so welcoming and kind as new joiner. Everyone seems to be here for the right reason and it is refreshing how aligned Leadership is to their customers and driving business outcomes.

Inconvénients

Nothing yet, I would love to see Onboarding eventually back in person vs Virtual but I know that would only make sense when the time is right with many teams calendars.

2,0
4 juil. 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Fully remote with okay pay

Inconvénients

Severely under-resourced team. Everyone works hard but without clear direction or shared goals. Product decisions chase the next shiny thing instead of prioritizing smart moves for customers and prospects. Competing in a crowded space with limited resources and no real product differentiation is close to impossible, and the result is a "nice to have" product rather than a "need to have." There's no real culture, no company-wide events or team gatherings, and no effort to build community or keep people engaged at all. It can feel pretty demoralizing.

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