Avantages
A good primer for customer service/customer support roles
Inconvénients
Very low salary when compared to similar roles elsewhere, inconsistent values, depressing workplace, not a team-based environment, no career progression opportunities (the opportunities that arise are offered to people based on time served rather than merit), weekend work for little pay/reward, no company "culture", very strict with petty things (reprimanded for taking a matter of minutes more during the 30 minute lunch break, reprimanded for interacting with other employees (even without leaving desk)) as we should be "working", VERY high employee turnover resulting in overworking and overstressing the rest of the support team, hiring inexperienced people as only inexperienced peoply apply, public naming and shaming of people who are slacking off (time trackings for the week are posted to the entire department), lack of innovation with regards to support options for customers (still mainly phone based, no online chat). The list could go on.