Employees are treated poorly. Company president likes to scream and curse at managers and employees on weekly conference calls, frequently ridiculing people in front of other employees including subordinates.
Company doesn't contribute one penny to retirement savings program. Benefits are skimpy and in some cases non-existent.
Quality of service is something that is to be talked about and manipulated but not actually carried out. As a result long-term customer are extremely hard to keep.
It is clear that the president of the company wrote the only 5 star review and that's just like something he would do.
Senior management are totally lacking of empathy for employees. Good employees leave and less competent employees hang on.
I honestly don't know how they stay in business.
