Stressful Environment!!! REVIEWS ARE VERY MISLEADING - Avis employé Customer Service P AnswerFirst

1,0
26 janv. 2020
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote job and flexible hours the trading system awesome end of the year bonus I have been able to travel and work

Inconvénients

I do wish there was more honesty with the reviews. Or they just got rid of the negative ones. Unfoutently is not all rainbows Calls are back to back and 80 % are negative they do not tell you that in training, you pick up for different companies and people are so nasty and rude over the phone, INCLUDING Answerfirst clients ! not enough "bathroom breaks" to take a breather and management just wants you to get over it and keep on working. You are being watched on EVERYTHING like someone said in one of the reviews " Your call handle time, the tone of your voice, whether or not you read ALL of the script verbatim, and how many/how long of bathroom breaks you take will all factor into your scores and determine if you are successful here or not ".Management will target individuals and there will be no room for error. It is a VERY VERY STRESSFUL environment. Unfortunately...some of the reviews here are very misleading. *** PAY should be more for the amount of stress we go through.

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Réponse de AnswerFirst
6y
Thank you for taking the time to share your honest feedback. We take this very personal when one of our employees feels our culture is not genuine. The customer service position has never and will never be all rainbows. It's a very difficult job that is not for everyone. So, we cannot change anything there. However, we will share your feedback with the contact center management to look for any improvements we can make based on your feedback. Again, thank you for your honesty and thank you for all you do for AnswerFirst!

Découvrez plus d’avis sur AnswerFirst

5,0
15 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great company, great people to work with. Flexible schedule, and great management.

Inconvénients

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

4,0
2 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I love the Schedule flexibility

Inconvénients

Wish it were weekly and hourly Pay

1
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